Pricing Models
AI customer service typically uses per-agent, per-conversation, or flat-rate pricing. Flat-rate is best for small businesses — predictable costs with no surprises.
What to Watch For
Beware of hidden fees: setup charges, overage costs, per-resolution fees, and mandatory annual contracts. Ask for total cost of ownership, not just the base price.
Cost Comparison
Human agents cost $3,000-5,000/month per agent. AI customer service costs $49-149/month total. Even with premium plans, AI is 95% cheaper than human-only support.