Frequently asked questions
Everything you need to know about AI customer service.
Getting Started
How long does setup take?
About 5 minutes. Choose an industry template, add your business details, and embed the chat widget on your site.
Do I need technical skills?
No. The entire setup is point-and-click. Embedding the widget is a single line of code that we provide.
Can I try it before buying?
Yes — 14-day free trial on all plans, no credit card required. You can also try our live demos instantly.
Pricing & Plans
Are there hidden fees?
None. No setup fees, no overage charges, no per-resolution fees. The price you see is what you pay.
Can I switch plans?
Yes, upgrade or downgrade anytime. Changes take effect at your next billing cycle.
Do you offer annual discounts?
Yes — 2 months free when you pay annually. No annual contract required.
Features
What languages are supported?
AI responds in 50+ languages automatically. It detects the customer's language and responds naturally.
Can AI handle bookings?
Yes. AI can check availability, book appointments, send confirmations, and handle rescheduling.
What happens with complex questions?
AI escalates to your team with full conversation context. You set the escalation rules.
Is it HIPAA compliant?
Yes. Our medical practice template is designed for HIPAA compliance, separating general inquiries from PHI.